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This FAQ is maintained by Scott
Thomas
the creator of the Planning Strategy Calculator for Disney Reservations
and is here with his permission.
Once you understand
Advance Reservations,
give his Planning
Strategy Calculator a try.
-
What is an Advance Reservation (formerly Priority
Seating)?
Advance
Reservations is a system Walt Disney World uses to manage their
restaurant seating flow. In essence, unlike a true reservation
where a table is saved for your party at a particular time, the
advance reservation guarantees your party the next available table.
It's recommended that you check in about 15 minutes before your
time. Wait times vary depending on the time of day and restaurant
but usually averages between 15 and 30 minutes.
Some
reservations require a credit card deposit or full payment in
advance. They are discussed further down this FAQ.
Who
can make Advance Reservations?
Anyone
can make an Advance Reservation. At one time, it was for Disney
Resort guests only, but that is no longer the case.
Who
do you call to make Advance Reservations?
Central
Reservations Office (CRO) can handle all your reservation requests.
CRO can be reached at 407-WDISNEY (407-934-7639). However, you
can call WDW Dining directly at 407-WDW-DINE (407-939-3463). Dining
reservations can be made from 7 AM to 10 PM seven days a week, except
for Christmas Eve and New Year's Eve, when they close at 8 p.m.
You
can also make an Advance Reservation at any WDW Resort Lobby Concierge
desk, by dialing 55 from your room phone or press *88 from any
WDW pay phone to be directly connected with WDW Dining.
As of mid-2009, you can also make Advance Reservations online by visiting: http://disneyworld.disney.go.com/dining/
NOTE:
You will be given a Confirmation Number. Make sure you write it
down and bring it with you on your trip for each Advance Reservation
you make.
Should
I bring my Advance Reservation confirmation number with me to the
parks?
YES!!!
It doesn't happen often but the confirmation number can clear
up any problems. It has done so for me on a couple of occasions.
When
can you make Advance Reservations?
Most
dining reservations are now made 180 days in advance. Guests staying at Disney-owned resorts may make reservations for their whole vacation (up to 10 days) on the 180th day. This latter privilege is not extended to guests of the Swan, Dolphin, Shades of Green or any of the Plaza resorts. The Planning
Strategy Calculator can help you determine on what exact
dates you need to call.
What
if my Advance Reservation is before the park is open?
Just
go up to the park turnstiles and tell the Cast Member (CM) that
you have an Advance Reservation for whatever meal. They
may ask for the confirmation number so be sure to to have that
with you. Follow any directions given by the Cast Member.
Does
WDW have Bus Transportation for Early Character Breakfasts?
Buses for the Magic Kingdom and Magic Kingdom Resort Area will start running at 6:30am DAILY.
Buses for Animal Kingdom/Animal Kingdom Lodge will start running at 7:00-7:15am DAILY.
Buses for the Disney's Hollywood Studios (covering the Epcot Resort Area) will start running at 7:00-7:15am DAILY.
Buses for Epcot (Princess Breakfast at Norway) will start running at 7:00-7:15am DAILY.
This information is valid EVERY DAY, and for ALL DISNEY RESORTS serviced by Bus transportation.
These buses are for Breakfasts only, and should not be used for general park access. Always let the driver know where you are going upon boarding the bus. Most times, the driver will be able to take you directly (ie: Contemporary, for Chef Mickey's) but sometimes this is not possible. As such, you should always allow time for a connection when going Resort to Resort. Actual arrival times will vary by location.
What
if you don't show up for an Advance Reservation time?
If
you know ahead of time, call WDW Dining and cancel it. The system
was created so that no-shows wouldn't affect how people are seated
in the restaurants. If you don't check in for your Advance Reservation,
you will not be put into the queue and the next available party
will take your place. However, keep in mind if you do not call,
you may be stopping another group from dining at that restaurant.
What
if you don't get the Advance Reservation you want?
If
at first you don't succeed, try, try, again. Cancellations occur
all the time so call back periodically before you leave for vacation
and even once you arrive.
You
may also try different times and days. Just ask the CM what's available.
What
about restaurants at the Swan or Dolphin Resorts?
WDW
Dining can book all restaurants at both the Swan and Dolphin. Call
WDW Dining at 1-407-WDW-DINE (407-939-3463) to make reservations
at these resorts.
If
staying on a concierge floor, can the concierge make an Advance Reservation
for you?
Yes,
a member of the Concierge Staff can make Advance Reservations
for you. In fact, once you have your resort confirmation number,
ask for Itinerary Planning to contact you. They will make your Advance
Reservations for you.
Should
you reconfirm your Advance Reservation before leaving for WDW?
This
is a good idea just in case a mistake was made during the initial
call. WDW does not send you printed confirmation of any of your
Advance Reservation events or dining arrangements so it's
best to check before finding there is a problem at the restaurant's
podium.
Can
you get a listing of your Advance Reservation arrangements from WDW?
At
anytime during your stay at a WDW resort, you can request an Advance
Reservation listing from the Lobby Concierge desk. Get it once
you check in so you can have it with you throughout your stay. Check
the list carefully and, if there is anything you want changed, see
if the Cast Member on duty can help you.
When
staying into a concierge room, you should get a print out during
your check-in process.
Best
strategy for getting Advance Reservations for Cinderella's Royal Table
Character Breakfast.
You MUST call exactly 180 days before the date you want to dine at the Castle for breakfast. And, you MUST start calling a couple of minutes before WDW Dining opens (7 AM, on all days including weekends and holidays. All times are US EASTERN).
There are two possible greetings:
a) Thank you for calling the Disney Reservation Center. Our office is closed... (hang up immediately as soon as you hear the words "Our office" and hit redial immediately).
OR
b) Thank you for calling the Disney reservation center (pause). You're in and on hold! Wait! Do NOT hang up or you will lose any chance of a ressie!
Upon speaking to a "live person", interrupt the lucky CM and blurt out "I need Cindy's, for June xx, for x people, any available time". The CRO rep will understand your temporary rudeness, and you'll make up for it later with endless amounts of gratitude... Don't try and pick a specific time. Any delays will seriously hinder your ability to get a reservation.
Use the 407-WDW-DINE (939-3463) number to directly call WDW Dining so you don't get caught in a transfer cue from CRO. This can amount to up to a 12 second delay in getting to Dining.
You will also need a credit card and there is now a cancellation policy.
NOTE: Payment in full with a credit card is required at
the time of booking for all meals at Cinderella's Royal Table.
If you do not have a credit card, the reservation cannot be made.
Magic
Your Way Plus Dining Plan WILL be accepted at Cinderella's
Royal Table meals, requiring TWO table service credits.
Best
strategy for getting the Chef's Table at Victoria & Albert's.
Another difficult to obtain Advance Reservation. Call exactly
180 days before the date you want to sit at the Chef's Table and
as early as possible. WDW Dining opens at 7 AM (ET), Monday through
Friday and on weekends and holidays. There's only one seating for
the Chef's Table per evening and it is not available on Wednesdays
or Saturdays.
When
you call 407-WDW-DINE (939-3463), listen for the prompt that will
direct you to the Victoria and Albert's line. There is also a separate number to call for V&A's, it's 407-939-7707. That gets you directly to the department that books for V&A's Dining & Entertainment Services.
A
credit card is needed at time of the booking and the names of all
the people in the party. This is so they can personalize the menus
for each person. A dress code is in effect as well. Gentlemen must
be in jacket (tie optional) and ladies should be in evening wear.
How
to get the restaurant you want.
Call
early exactly on the day you can first call for the restaurant's
Advance Reservations. Be flexible in the time(s) when you can eat.
Sometimes eating an early or late lunch or early dinner is the difference
between eating on the day you want or not, especially if it's a
busy time of year like Winter/Spring breaks or around any major
US holiday.
What's
the smoking policy at WDW restaurants?
ALL
Walt Disney World restaurants are NONsmoking.
What
is this beeper/flasher thing?
Some
of the restaurants during very busy times will hand out a Flasher.
This is a square box with lights that will "flash" when
the restaurant has your table ready. This allows your party to wander
around the immediate area instead of just waiting for your table.
We
were given one of these at the Rose & Crown so we took in the
Off Kilter show near the Canadian pavilion which was a lot more
fun than standing around!
Best
strategy if you don't have an Advance Reservation.
Plan
on showing up at the restaurant either before or after the traditional
meal times if it's a busy season. Or, if you don't mind waiting
from 15 to 60 minutes for a table, just show up and check in with
the CM at the restaurant's podium.
A
lot of people report no problems at all just showing up and getting
a table with little wait times during slow times of the year. However,
if you want to guarantee a table, it is best to make a Advance
Reservation for it ahead of time. That way you won't be disappointed.
Best
strategy for watching IllumiNations from Rose & Crown Restaurant.
The
Rose & Crown Restaurant in the United Kingdom pavilion in Epcot's
World Showcase has an outside patio where you can watch Epcot's
Illuminations nightly fireworks show without having to battle crowds
of other people.
Illuminations
is presented nightly at 9 PM (except during holidays when it is
later). You should make the Advance Reservation time for
around 7:15 PM to 7:45 PM to ensure a table during Illuminations.
To try and get a patio table, ask the Cast Member to note it when
you make your Advance Reservation. REMEMBER -- they can not
guarantee you'll get it.
UPDATE:
WDW Dining or the CMs at Rose & Crown's podium no longer can
take requests for patio seating. It's now first come, first served.
However,
even if you have an indoor table, the Cast Members often allow those people
to come out and watch. Just be courteous to those that have patio
tables.
We
have a large group. How do we make a Advance Reservation to keep our
group together?
If
you have a large group (usually more than 9, but some restaurants
have their own group rules), you will need to book through Group
Dining:
1)
Call 407-WDW-DINE and ask for Group Sales/Dining.
2) Let the coordinator know your requests.
3) The coordinator can make the ressies and, based upon the
time-date-restaurant, usually you can be accommodated at one
table.
4) You will give a credit card number to guarantee your reservation.
5) There is a cancellation policy within 24 hours of the reservation time.
6) A gratuity is automatically applied.
Will
I need a credit card to hold an Advance Reservation?
There was a time when you only needed a credit card for the dinner shows or some of the special children's events. Use the link below to see the latest information on what location require credit cards and have cancellation fees. The credit card won't be charged unless you fail to show and not cancel the AR within 48 hours of the reservation time. The charge will be $10 per person on the AR.
For a summary of AR Restaurants and Events that need credit cards: PS Credit Card Policy page.